2 weeks later still don't have my cards

After I experienced bad service with Standard bank for years I decided to try FNB and that was the worst decision ever. I app**** for a cheque card on the 17th of November and was promised that I will get it within a week. Fast forward from then to now I still don't have the cards. When I call in my calls get transferred from one person to the other and the agents seem like they don't know what they are doing. I am not gonna spend my airtime again trying to call in and I want the application to be canceled. I'd rather stick with the devil I know which is standard bank.