1 reviews | Active since Sept 2016
2 weeks and no response from customer care
<p>Hi there,</p> <p> </p> <p>This has gotten a bit ridiculous - I asked for assistance 2 weeks ago regarding foreign exchange charges on a transaction and still havent gotten a response even after following up 5 days ago.</p> <p> </p> <p>Reference number: ********** Q. </p> <p> </p> <p>Not exactly the most complicated request.</p>
Good Day,
I would like to thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation a formal complaint has been logged and routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback.
Complaint reference number ***.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I would like to thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephonic conversation a formal complaint has been logged and routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback.
Complaint reference number ***.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)