2 week wait for credit card limit increase
<p>App**** for a credit card limit increase. After constant following up with regards to if they've received documents (called every other day and always being transferred to two or three different people - always having to repeat all my personal details). It's been almost 2 weeks since I did the telephonic increase and yet no one has called me with regards to approving the quote. Someone was supposed to call me Friday 27 January as FNB has all the necessary documentation and yet nothing. This had been escalated twice but that seems to mean nothing. Absolutely pathetic customer service.</p>
Good day Ms. inga-peregrino
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. inga-peregrino
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***