1 reviews | Active since Nov 2014
2 months to open a business account telephonically
<p> </p> <p>How can we help you? Fnb favourite line</p> <p> </p> <p>[REF: ********** 5_ ********** 97] Still no feedback it takes fnb 2 months to open a business account this is so unacceptable, I am very annoyed , I follow up the progress of my acc everyday and still it is not active.</p> <p> </p> <p>I take full responsibility for missing fnb agent calls but I call back follow up. I can not even go into a branch for assistance because I started my application telephonically. </p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Business banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Business banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)