2 Months of waiting.. Bad service by FNB

My husband was ****** and attacked in Pretoria his phone was taken and *****ulent transfers happened in our business account, while he was being rushed to the hospital he managed to get a phone and told me to call FNB and block the card, this was on the 29th of April of which I called the bank immediately. I was then told that the money was paid into a Capitec account. I provided the case number and affidavit as requested. It's now the 27th of June, literally 2 months later and I have had no joy. I have to keep asking for an update If I don't ask nobody informs us. Today when I enquired I was told they still waiting for the 3rd party bank to get back to them. I am really disappointed at how FNB is handling this 2 months of waiting.. This is not fair