2 months (and counting!) to close account

I have been trying to close my FNB account for the last 2 months, and the Cape Town Gardens branch, in particular Beverley Howell, have been incredibly difficult and incommunicative:<br> 1. I sent through two online requests for help on how to close my account from abroad, before getting an initial response. I was told to send a letter to the offices.<br> 2. I emailed to ask if emailing/faxing the letter was okay. No response.<br> 3. I decided to postal mail the letter. After 10 days (when it should have taken about 5 to arrive), no response.<br> 4. I followed up two times by email (once every 7-14 days). No response.<br> 5. Today, I called FNB Gardens, at my expense. Ms. Howell was not present (in the middle of the work day) and I could not be told when she would be back. Other staff members had no idea about the matter.<br> <br> As it costs me money to continue to keep my FNB account open (and is expensive to make an international phone call to follow up on a matter), it is quite frustrating that this has not been resolved yet.