2 issues with FNB

1. I placed an order on the Zando mobile app for R1796.80 which for some reason was cancelled. The money was reserved on my credit card. When enquiring I was advised that there was a timeout and the money will be refunded back to my credit card. The money has since been deducted from my credit card with no reversal. This seems to be a technical issue between FNB and Zando. I queried the issue with FNB card who requested me to complete a dispute form, which I completed an emailed on the 23/04/2019. There has been absolutely no feedback from FNB. I went into the branch to call FNB Card to follow up and still no feedback. REF: Rb ********** 7113. Please note I have raised this with the Ombudsman against Zando. FNB are you guys even assisting?

2. There was an unauthorized debit order on my account. REF: SMART M09R34629 for R129. I have absolutely no idea what this is. I have "disputed" this. FNB - DO NOT CHARGE ME FOR DISPUTING THIS. I have no idea what it is and you guys have authorized the payment.