2 hours wasted no awnser

I can understand if the system went down yesterday(01/12/2017), but if there is a back log , ensure there is enough staff available to assist , if there is any in the call center. Today (02/12/2017) I wasted 2 hours of my own airtime , holding for a useless agent to just answer the phone.. I called before i sat down for breakfast. after my breakfast was done i was still holding........ My issue is there is 2 debit orders on my account that i need the useless call center staff to dispute and reverse because i cant do amounts bigger than R 200 my self.

my experience with fnb keeps on getting worse. i went to the bank and they want to charge me to dispute this... WHY i ask

FNB will return this debit order amounts if the time period to reverse the debit order expires..