1 reviews | Active since Jan 2013
2 hours at the bank, 3 hours on the phone!
I have an issue with my Cash Passport, whereby $700 is missing. The problem started at the Rosebank branch, escalated to Forex, yet no resolution. I have been trying to call, ut no answer, or the call gets cut. I have tried all avenues, with no success. Will someone contact me urgently, and please resolve my problem.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)