1 reviews | Active since Aug 2011
2 ********** debit orders nad reversal system is down
I currently have 2 debit orders which went off my account the last 2 days without my authorization! I would like to know who on FNBs side authorized debit orders to go off my account without my consent!? , The only reason i am with FNB is to avoid all these issues but once again I am let down. Calling into the contact centre to get these reversed ends in more frustration as the callcentre agent is not able to assist due to systems being down . I dont have 2 hours to wait before i can call back again. I have now lost all confidence in FNB and will be looking else where once again as this is basically enablement of theft from a banki trusted.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)