2 Days Notice for FICA Docs!!

KYC!! Know you Customer, should rather be give your customer bad service!!

Received a SMS that an account must be FICA's by21 September or the account will be frozen!! Received on 19 September

The situation the account holder is 82, in a frailcare center in PE, wheelchair bound. I, having full signing power, am based in JHB!! I spent 1.5 hours on their helplines yesterday with now progress. Spent another 45 minutes in a branch today, hopefully the matter has been resolved.

Don't ask to speak to a supervisor or manager because they don't exist!!

Two days notice for FICA docs!! Ridiculous!!