GK
Gideon K

1 reviews | Active since Feb 2011

30 Nov 2016, 14:36

2 cashiers on month end.

<p>I'm standing in a line @ FNB Canal Walk CTN, I need to deposit cash(notes and coins). My question is how does a bank operate with 2 cashiers on month end? Yet you have 2 people handing out numbers, that a customer can get by themselves anyway. I've been standing here for a half hour already, still not in front. This is poor service. I have a business to run, yet you waste my time. There are never lines this long @ Standard Bank in this mall.... </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 15:04
Official

Good day. Mr. GIPAKRU

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a high level complaint with the following reference number: ***. We do apologize for the inconvenience caused to you and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***