2 - 5 weeks to open a new FNB business account, then 1 - 2 month to get online access to it

Poor service and passing the buck. FNB opened a business bank account for me after a few weeks from application. But to get online access to this account seems impossible. I logged a second call to link the account to my online profile two weeks ago and was told that it takes 3 -5 business days to link. I heard nothing an started following up this morning. What a load of excuses after long holding times! Seems like some portfolio manager is responsible and was supposed to execute it. Call centre gave me the number of the portfolio manager. Took 3 hours to get hold of him, only to be told that he is on leave and I must phone him again next week. So it takes FNB 3 - 5 weeks to open A NEW BUSINESS ACCOUNT and another month or so to link to an online profile. WHY WOULD ANYONE EVER MAKE USE OF SUCH POOR SERVICE