1 reviews | Active since Apr 2012
1st July 2015 Revised Fee Structure is Unfair
I would like to express my disappointment regarding the new 1 July 2015 Fee structure. I feel that FNB is just finding more ways to squeeze customers of there hard earned money. The new Ebucks monthly points rules forces you to earn less ebucks unless you are more in Debt with FNB. They want you to have more accounts and more loans with fnb and this is extremely evident with the new fee structure. How is it a rewards program if you are more in debt with FNB. The adjustment of the Fee saver Option from 9000 Min Balance to 15000 is also a reflection of that. I was on the fee saver from 2011 and managed my profile consistently. Why the change now? It is not fair to customers. They are not allowing new customers to have the fee saver option. By making it harder Its just a means of forcing me to leave the Fee Saver to pay 199 on the Bundled Price option if i cannot meet the 15000 min balance. Why the big Increase from 9000 to 15000. What alternative is there for loyal Customers to bank Cheaper but still enjoy the benefits? Its unfair
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 702652.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 702652.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
