1ATM down, 1 without cash

Item: FNB (First National Bank)
Rating: 2
Author: Ancois W

I've been waiting for 15minutes at the only FNB ATM in Langebaan on 7 Nov 2015 (12:06) where one ATM is offline/ not working and the other has no cash. My questions: a) why is maintenance done during the day and b) how did FNB not foresee that cash is running low in the other bank teller? Is there no management or planning at this branch? Why should I continue to be a FNB client when I can't get access to my money while on holiday?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

07 Nov 2015, 12:25

Hello Ziy-a,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 808115.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Nov 2015, 12:25

Official