1 reviews | Active since Jul 2016
1998 banking in 2017
Trying to receive help on my account using customer service tel no.
What a joke. Bunch of clowns in a circus called FNB.
My first attempt to contact customer service in the years Ive banked with them. Makes me wonder why Im with them.
The same ad plays over and over again. Call centre agents dont know their own mothers names. How could you expect them to help you solve a banking issue. Rude agents cut you off. Computerised system send you round and round a merry go round.
All I wanted was to talk to a call centre agent that can assist me with my problem.
Called the number multiple times. No resolution. Still have my problem. Left frustrated after holding on for a tiring period.
Complete waste of montly banking fees. What do I pay banking fees for. I want a full refund for all the money Ive paid to them. Its clear they are not in the banking business or they are not serious about helping their clients.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)