IK
Itumeleng K
1 reviews | Active since Feb 2019
01 Mar 2019, 14:20
***
I have been patiently waiting for FNB to investigate and pay me back my money but I haven’t received any feedback from them.
It’s really an inconvenience that FNB doesn’t care about.
The Branch manager gave me his direct line to contact him regarding feedback. I spoke to him earlier and he said he would call me back after an hour but he hasn’t. I tried calling back again but he isn’t answering.
Please don’t reply to this unless you are willing to help me.
I will be taking this matter to the ombudsman if this issue is not resolved.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 14:49Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 14:49
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
IK
Itumeleng K's updateReviewer Update
01 Mar 2019, 14:57This response means nothing to me.
Call me !!
I am at the Benoni Plaza Branch and there is no management on the floor that is able to help me. A whole branch manager is not here on the 1st day of the month. This is truly ridiculous
IK
Itumeleng K's update01 Mar 2019, 14:57
Reviewer Update
This response means nothing to me.
Call me !!
I am at the Benoni Plaza Branch and there is no management on the floor that is able to help me. A whole branch manager is not here on the 1st day of the month. This is truly ridiculous