17 days passed and still no progress on acc openin

I have app**** for business account in June and have made several calls to business account departments for asistance in finalising the application. Every consultant that respond to my complain gives me an email address to forward the documents to and when I have, they never come back to me as per their promise. I have spent close to R500.00 airtime in trying to get help. I am now flippin sick and tired and disgusted. This is the 2nd complaint that I a raising and I know that I am not going to get help. I requested that I finalize things at the branch as it is obvious that online services are not reliable and people there do not give a damn about clients. This kind of service is really low standard and poses questions if one will get help going forward. It is obvious that the systems put in place to ensure customer satisfaction are not effective or no one monitors that. Everytime you call, a voice recording says \this call may be recorded"but I doubt if this is monitored properly. Today I called again and I was asked to hold the line. I held up till my airtime got exhausted but still that lady did not bother to get back to me even though she took my details down. Very disappointed"""