17 Days and waiting
<p>It has been 17 days to date since I emailed FNB "Care" for advice regarding withdrawing funds from my linked Paypal account. I have followed all the instructions I could find online, including FNB's own documents, with no success. That means that my money is essentially "stuck", unless someone from FNB gets into contact with me. </p> <p> </p> <p>It took 11 days before I got any type of response. Here it is: </p> <p>"Good Day,</p> <p>Thank you for your email. We advise that we have escalated your complaint to the relevant department and apologize for them not getting back to you. I have sent an urgent email to them asking to provide you with urgent feedback. We apologize for any inconvenience caused.<br />Regards</p> <p><br />Wasilla Fisher<br />Service Recovery Consultant"</p> <p> </p> <p>It has been 6 days since my complaint has been "escalated". Yes, this whole process has been a terrible inconvenience and disappointment. And no, I have not been contacted yet. As an old and loyal customer of FNB I am disgusted by their disregard and apathetic attitude. </p>
Good day Ms. liesl Bester
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. liesl Bester
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr Salamaan,
Thank you for your response. I do really hope that I will hear from you, and will be happy to change my review once I do. But you must understand that I have my doubts. I have heard the "24-48 hour" thing before, 17 days ago.
Good day Mr Salamaan,
Thank you for your response. I do really hope that I will hear from you, and will be happy to change my review once I do. But you must understand that I have my doubts. I have heard the "24-48 hour" thing before, 17 days ago.