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Heidrie F

1 reviews | Active since Feb 2018

16 Feb 2018, 12:42

1.5 WEEKS NO FEEDBACK ON 6 EMAILS SEND ALREADY REGARDING SESSION CANCELLATION LETTER I URGENTLY NEED. KEEP BEING PASSED FROM THE ONE TO OTHER DEPT WITH NO SUCCESS ON EITHER PHONE OR EMAIL!!!

I've called and used up 50mins airtime holding on from being put through feom one dept to the other, no success. I've sent my 1st email on Tuesday last week and was told I will get feedback within 1 to 3 days max. I've sent 6 emails to all the different departments that i've been referred to but still no feedback. This is regarding a life policy of mine that I need a SESSION CANCELLATION LETTER for. This bond has been finalised but I never received my policy back. I nust need a letter stating that FNB confirm that the policy no longer needs to be ceeded to them as this is a finalised trust. I've attached ALL neccesary docs to my emails that they might need, but I haven't had ONE person getting back to me on this and I need feedback ASAP!!!!!! It has now been 10 days, 240 hours with no feedback. Go and look for my emails to HLE@fnb, fnbhomeloans@fnb, the fnb life policies, info@fnb, etc. All emails was received as I got the confirmations thereof. My email is Greenchairh***mail.com

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2018, 13:28
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

HF
Heidrie F's update19 Feb 2018, 15:53
Reviewer Update
I still haven't received any further feedback regarding this matter. Mr Bornman forwarded this issue to Ellen Morifi at fnb pta north branch to follow up on as this polivy was not ceeded to a homeloan, so she can check of it was ceedes to fnb for a loan at my branch. I tried calling her 12 times, send a few emails, but she just passed the buck back to Mr Bornman saying that it vould be a homeloan which we already know that its not, and that was the reason Mr Bornman forwarded the querie to Ms Morifi. I also cannot understand why fnb cannot pick up all my accounts under my ID? If nothing can be found as a reason that this policy was ceeded to the bank, then I just need the Session cancellation Letter so I can finalise with Momentum. I'm leaving Thursday so really need this issue to be sorted ASAP. Its been a full 2 weeks, dozens of emails, calls, and then Friday Hello Peter, but yet another day has passed without any further feedback...