15 minutes and still waiting

I am typing this as Im holding for service

What I thought would be a quick phone call to acertain what was on my budget account turned into a marathon 20 minutes of waiting for someone to help and being transferred to various other people

I called the number listed on my online profile as my PVT banker, got through to another person that couldnt help me. Was then transferred somewhere else only to be told I am at the wrong Suite. I then asked for a manager only to be told no one is available to take my call. Asking for the managers manager I was told this person was on leave. I asked what this persons name was and was told it is Loazi Rago. I phoned in again and asked for Loazi was speaking to him within another 10 minutes of waiting.

My request is simple take action against the agents as follow 1 The agent that told me she couldnt help me and transferred me 2 The agent that **** about the manager being on leave 3 All involved that transferred me to the incorrect departments

Also fix what ever needs to be fixed on my profile in terms of the phone numbers so that I NEVER have to battle like this again