15 Days to open a bank account

I tried to open a business bank account. Date all documents were submitted is 27/02/2015.<br> <br> After I have had to make 5 calls to FNB to ask how the application is going, I then only get feedback of outstanding documents. Then I phone again to be met with another block.<br> <br> The call center agent is rude, constantly coughs in my ears and does not phone back as promised.<br> <br> How can you be expected to do business if everything takes a month to be resolved, but the promise 5 working days!