IT
Isabel T
1 reviews | Active since Apr 2015
17 Apr 2015, 10:22
15% Back airtime disappointment
FNB Promised to give back 15% of the total airtime i have bought using my account and I have not received any airtime for more than 6 months now and i DO buy a lot of Airtime in a month! they are really not delivering on that which is really disappointing and frustrating at the same time!
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Replies (1)
FNB (First National Bank)'s replyOfficial
21 Apr 2015, 08:31Hello Isabelrudo,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670117.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670117.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply21 Apr 2015, 08:31
Official
Hello Isabelrudo,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670117.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 670117.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)