145min wasted on calls to FNB & Ebucks

It has been 19 WORKING DAYS. My dispute has still not been resolved.

Phone calls as follows :

11 Jan 23.31min 15 Jan 17.51min 17 Jan 27.06min 21 Jan 4.52min 30 Jan 16.51min 30 Jan 11.42min 31 Jan 9.57min 2 Feb 33.42min

A total of 145.32min that I will never get back.

EBucks informed me that my accounts are not in good standing due to my revolving loan at FNB. I have been on the phone with FNB who confirmed 3 weeks later that it is indeed up to date. Ironically I have not been using that account at all for the past 6 months.

FNB commits to speak to EBucks. EBucks commits in communicating with FNB. None of this is happening.

I'm still with out my EBucks for Dec 2018 which would have been allocated to me on the 8Jan-12Jan.

This needs to be back dated. I have also missed out on the limit of R1000 discounted vouchers which I could have bought in January.

This will be a seperate dispute completely.

I've spoken to so many people. Shane Stona (never ever gets back to me after I asked consultants to email him which they say they do) , Nonzipho (she would be communicating with EBucks from the 31 Jan)

This morning 2 Feb a gentleman who is a team leader at EBucks, Mohudi with the call center consultant, Kelly, confirmed that they will speak to FNB on Monday 4 Feb. I can't wait any longer.

So much time and telephone cost has been wasted on this.