14 Working days and still no card after account upgrade.

On the 11th of June I upgraded to a Private Fusion account and a Private Credit card. Something I held of for years because I was worried of all the red tape, and boy am I sorry I did it. The Fusion card arrived rather quickly. But it doesn't work. It's activated, has a pin, but it just doesn't work on any machine. Today, the 28th, I'm still waiting for the credit card. The card show activated in my banking profile, yet I have not received anything. In fact, two branch visits (the latter where I waiting almost two hours before being helped) could not resolve this. During the second visit on Friday the 25, they promised they will call me today. Well, here I am waiting....really disappointed with this service FNB. The new July Ebucks cycle starts in a few days and I need the new card before then or I will lose a lot of points.