TL
Toby L

1 reviews | Active since Mar 2010

09 Mar 2017, 08:37

14 Days Still no Business Reg

<p>Good day, </p> <p> </p> <p>It has now been 14 days since submission of our online business registration. We followed the online process and submitted the documents to the specified email address and received a reply that the mailbox was full. We called in on the Monday to ensure someone received the documents at which point we were given another email address. Sent the docs again and the mailbox was full as well. Contacted back again and were told they received the documents and sent everything off to populate the mandate. This was around the 5 days mark. The time elapsed, we called back and were then told again they dont have the documents and haven't done anything... we received another email address for a specific person and sent the documents. Some how on your online portal as well our email address was *******ed even though we ensured to type in the addresses correctly. They confirmed that they received everything and will be sending it off again over the email. That was this last Monday past now, the 6th, we are on Thursday now and yet again no feedback from anyone. We sumitted our application and paid for it on the 20th of Feb, it is now the 9th of March. Your site clearly states 5 days and it is done. We don't understand how FNB is not able get this right when it is such a simple process... Please assist asap... </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 11:36
Official

Good day Ms. tobylouw

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***