12 days later and NO help.

<p>On the 1/8/2017 I posted the following:</p> <p>Aug 1, 2017 1 week ago FNB (First National Bank) 2.6 Banking<br /> <br />If you want to move to FNB, DON'T. Their "how can we help" slogan is not worth the paper it's printed on. by appa-van-wyk 1<br />For the past 4 months i have been trying to activate online secure on my FNB cards without any sucsess. Yesterday, i spend 26 min on the telephone with their "business bankers" and still no sucsess. Unable to locate ANY tipe of manager to complain to. If you want to move to FNB, DON'T. Their "how can we help" slogan is not worth the paper it's printed on.</p> <p> </p> <p>This was the response:</p> <p>Official business reply: Aug 1, 2017 1 week ago<br />Good Day,</p> <p>Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. I have logged a formal complaint on your behalf and referred to the relevant department who will provide you with feedback. The reference number is ********** . Regards, Hello Peter Complaints Naomi Petersen ********** (option one)</p> <p> </p> <p>12 days later and Nothing has come of my complaint. I am still where I was. Clearly FNB is not taking hellopeter serious. That is a shame.</p> <p> </p> <p>Ms/Mss Petersen is clearly not doing what her job description suggest. What a disappointment!</p> <p> </p> <p>Maybe a new slogan: How can we let you down???</p>