12 calls later no help

I have been calling the FNB premier banking since 8am and holding for 5 minutes at a time before someone picks up then hangs up. After 9 attempts I spoke to Leslie who also cut me off during the verification process. I called again and spoke to Charity to ask about a transaction that went off my account and she said I must call the bank involved because she cannot assist and she gave me an incorrect number to call. The bank told me they cannot assist me and I should call Fnb again. So I did and once a again after holding 5 minutes I spoke to Ruthi. She took me through the verification again and the system said I entered an incorrect amount of digits. I navigated back to Ruthi and she asked what the 6 digits was and then she said I must try and put in the same number again which I did and still got the same response. So I pressed star to speak to her again and she was having conversation with her colleagues and laughing. I said hello numerous times but all I could hear was her conversing with a male colleague and laughing. Eventually she cut my call. After spending over an hour and loads of airtime trying to solve this I am very displeased with FNB!