11months 2weeks after cancelling policy my account is still debited. they policy cancellation is not approved

The policy was cancelled via email on 16 September 2016. Fnb called me to ask me why i explained that as per my email they are too expensive.

After that they continued debiting my account until today matter not resolved.

I travelled different department to find solution no luck. I went again to fnb branch and showed email to Patience. She processed cancellation and reversal of debits. To my shock i get notification that fnb debits above R5000 from my account. They send message saying my cancellation is not approved.

Fnb is abusing me. There are debits that need to go through and i suffer bank charges because of this. Fnb even blocked the option to reverse the debits.

Please stop this abuse.