11 Days and Still no credit card

Item: FNB (First National Bank)
Rating: 2
Author: Chanel L

Dear FNB, Hopefully you read this and try to exhibit a little service recovery. It has been 11 days since my application for a platinum credit card and still no credit card. No one has contacted me and RB Jacobs keeps giving me empty promises. Get your act together or you will be forcing me to cancel my application. What is the hold up???

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Replies (1)

FNB (First National Bank)'s replyOfficial

26 Oct 2015, 15:21

Hello chaneljessica,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 797170.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply26 Oct 2015, 15:21

Official