11 Days and no Credit Card

i order my FNB Gold Credit Card on the 10 September and that process in itself took 7 days after which my card was dispatched. I ordered 2 cards, one in my name and a secondary card for my husband. After numerous calls with Mr Delivery they agreed to deliver both cards to me on the 20th October. My husbands card was delivered but no one can tell me where my card is? Not the Premier Division as i am a platinum customer, not credit card division and not Mr Delivery????? where is my card??? where is the service you brag about on adverts???