11 Days and claim not resolved.

𝟏𝟏 𝐝𝐚𝐲𝐬 𝐭𝐨 𝐮𝐩𝐝𝐚𝐭𝐞 𝐨𝐫 𝐫𝐞𝐬𝐨𝐥𝐯𝐞 𝐚 𝐡𝐨𝐦𝐞 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐜𝐥𝐚𝐢𝐦. I have been an FNB customer since 2007, I logged a claim for my property on 16 May, to date the claim has not been resolved. I called on numerous times with no solution to my claim. The consultants / agents keep saying that a manager / supervisor will call back, and this does not happen. Every time they send me from pillar to post.