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After my home loan was settled on the 7th of June, I received a full bond deduction that went off with a debit order on the 30th of June 2022. I find it unacceptable that once an account has been settled that you have to contact FNB to tell them that no debit order should be processed as the account is settled. Since when should a customer tell a company to do their admin? On the 1st of June, when contacting the Homeloan department I received a form that I should complete to request a refund and the service consultant send a request through to stop the debit order. I find this completely unacceptable. How do you deduct a full debit order if the account is paid up? I have never experienced this with any other company - not even FNB's Vehicle Finance department but it seems like there is no standard with FNB. Why should I request a refund if you deduct money that is not yours to deduct? Is this not classified as theft? I do understand we all are human and we make mistakes but if a company makes a mistake do not request a client to complete forms that still take time to process - it should be resolved without further inconvenience to the customer