-1000 stars

This is one of the worst financial institutions I have ever come across. For the past 3+ months I have been applying for a payment holiday from my bond, I have sent in numerous applications, had over 40 calls,been on hold for longer than 30 minutes each call, (spending my own money) and still nothing has been done. Instead when logging on to my fnb app I see I have a debt relief plan which I specifically have mentioned to all the agents that I do not want this loan. I am so tired of this bank. My interest rate is at 9.91% and after alot of back and forth I get an SMS saying it has dropped by 0.5% but still the interest remains at 9.91%.im no mathematician but that is not a drop at all. I have had enough of this bank and I have been a loyal customer for over 15 years, but now I am thinking of taking my business elsewhere and will inform many more others about how bad your service is. I wish I could give a negative rating on you. - 1000.