10+ years pluse of being a customer, but i get treated like sh*t!

Hi FNB

I called in today for a simple request and wanted to query a certain debit order that went off my account.

I called your debit order department and a rude arrogant non enthusiastic consultant called Benjamin answered the phone – I asked him to please call me back if the call drops and he was extremely rude , impatient and almost spoke over me trying to tell me this is an inbound call center and there is no way he can all me back. He spoke to me as if I’m a “stupid” human. I have been a customer of yours for over 10 years and to be spoken to like I’m nothing by your staff members is appalling. I then asked to speak to a manager to which he informed me that there are no managers on the floor at all as they are in a meeting ( how is this possible ? I work for a call center myself and I know there are always managers or supervisors that NEED to be available for customer queries ) he then proceeded to ask for my number so that a manager can call me back – this makes no sense as he previously told me no one can call me back as “ it’s an inbound call center “ . He then proceeded to put me on Mute for 5 minutes, I have to call his name over the phone for him to unmute me – I told him I know exactly what he is doing as he was waiting for me to drop the phone. I told him I would not drop the phone until I speak to manager.

He them got another lady to come on the phone, I can’t remember her name , but I asked her if she was the manager and she told me she is a quality assurance person and she can help me – I told he I want to speak to a manager to the point that she even spoke over me and cut me off – she was also extremely rude. I told her to then find a manager and call me back - she proceeded to tell me no managers can call me , but Benjamin just told me a manager can call me back ? Someone is lying , I feel as if no one wants to take responsibility to help me .

I gave them my name and number, I spent 18 minutes on the call waiting for someone to assist me . It’s now 15:02 and NO ONE has called me back at all?

This service is absolutely pathetic , I want answers, I want someone to call me back – a manager so that I can lay a complaint against these two terrible staff members who work for you.

You need to coach and train your staff how to interact with customers, because you are about to lose me as a customer purely based on the service I received from these two staff members.

Please search my call ( I know you can do that ) go listen to the horrible service I was given .

If you are serious about this, you will get back to me and ask me for my contact details.