10 Stories from each consultant, 15 minutes on hold and no help

<p>I recently app**** for a Combo deal from FNB with regards to a cheque and credit card.</p> <p> </p> <p>Cheque card immediately upgraded and processed, credit card i received a reference with a number to call, I am told that I will need to send in 3 months bank statements and 3 months payslips, but I bank with FNB. All my accounts with FNB, including all my savings accounts.</p> <p>My salary is directly deposited into my FNB account, why would they need bank statements. they have access to my accounts.</p> <p> </p> <p>All i wanted was for them to link both the cheque card and credit card together so that I pay that monthly bundled amount, instead of paying seperate bank fees.</p> <p> </p> <p>How Can we Help you????</p> <p>They definately cant help you at all.</p> <p> </p> <p>I am left holding on the phnone for the past 15 minutes, i had time to type this complaint and I am still on Hold, after being transferred to 5 different departments</p> <p> </p> <p>Worse Service ever,</p> <p> </p>