10 minute wasted, unintelligible phone call.

10 minute phone call, nothing resolved.

I literally just called to notify FNB that I'm going overseas and need to use my credit card there.

I was transferred 3 times to the exact same starting place by consultants.

The 4th transferred me to the correct department (Gold account handling), but I literally could not understand anything from the instructions. It was just so poorly recorded.

Like, frickin' come one, a big company like that and you have such ****py customer service and poorly recorded automated voice prompts?

I eventually got to the part where I enter my card number, then you wanted a 6 digit pin? WHAT 6 DIGIT PIN? When was I ever given that?

Honestly, waste of my time.

Authenticating the app to get it done through there is also a pain in the ass.

I'll just go into a branch, waste half an hour and get it done.

Capitec is better, just saying.