10 interactions in 1 day and still no resolution! Disgusting service!

Today I interacted with a total of 10 people at FNB for what seems to be a really simple problem! 8 of them telephonically and 2 via the messaging service. No-one was able to help me with lifting a block from an online purchase I was trying to make with my debt card. I'm so exhausted and disgusted with the service that I'm actually considering banking elsewhere. I expected more from FNB!