-10 for appalling service and abhoring attitude, FNB is a hoax!

I have a revolving loan with FNB that was unpaid for a few months as I was unemployed,which I informed FNB of. I recently got employment on 01/08/2017 and received my first salary on Friday 25/08/2017. I tried making payments from my account and kept getting errors so I called the helpline to find out what was wrong. I was told that my account was handed over to FNB legal department and I was put through to Rachel. She was the rudest lady I have ever spoken to and she did not want to listen to me. She spoke over me the whole time and made no effort to assist me. She told me that my cheque account was put on hold because my revolving loan was not paid. She also added that the hold on my account would not be lifted until my revolving loan is paid up. I had previously made an arrangement to repay this loan and i have proof that FNB acknowledged this. I was advised to go to the branch as they would call the legal department and I would have to 'request' funds from my account to live. After going into the East Rand Mall branch, arriving at 15:30 and waiting 30min in line , the legal department was called and I was told by Prudence that Rachel and everyone who could help me had gone home and they could only help me on Monday 28/08/2017. This was at 16:05 on Friday afternoon. This meant that I would have to spend my entire weekend without any money due to the fact that FNB had withheld my salary and put my account on hold. I later that evening lay a complaint with FNB, to this moment I have not heard any response from them. I have been with FNB for over 10 years and am very disappointed in their appalling service, if this is how they treat their customers then I advise anyone wanting to bank with them to leave immediately. They do not value their customers and their customer service at their legal department is appalling, disgusting to say the least. No reasonable explanation was given by the Rachel and Prudence at FNB legal to make me understand this predicament. I do not understand why they are putting a hold on my account after I have made an arrangement to repay the revolving loan already. They amount of money they are withholding is more than the amount I owe on the revolving loan, so why withhold it? Why do they even bother asking the question 'how can we help you' if they are not willing to do it? Why ask the question if they know they will only be able to help me after 56 hours? 56 HOURS? How appalling!!! The FNB legal consultants are unprofessional, ***********, not trained to deal with customers all of which is utterly unacceptable for such a big brand. Is this what a Financial Service Provider that is accredited by the National Credit Regulator offers to its customers? FNB are operating like a Loan Shark with no standards whatsoever. They are withholding people's money until their own needs are met. Is this the best of FNB's value standards? FNB made me feel like I am begging for my hard earned money, they made me feel SMALL! I do not know what I am staying loyal to about this brand, a brand that cannot help you access your own money. Maybe their brand should be 'FNB....We cannot help you'! I have not heard from them and do not know when I will be able to access my salary. On Monday I am at work until after 16:00 meaning I will not be able to reach them in time. As early as Monday I will be moving my business to another bank that will appreciate my business.