10 days waiting for my account to be fixed

Item: FNB (First National Bank)
Rating: 2
Author: Jole T

I needed assistance with my account. I was advised to visit a branch. Had to go in twice before someone could help me. Eventually they said my account will be fixed within 48 hours. Its been 10 days. Still nothing. Got bad attitudes when I asked what is going on. They said it's my fault and I shouldn't call everyday. Why offer a service or product if you can't provide it.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

18 Dec 2015, 10:02

Hello joletheron,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 834813.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Dec 2015, 10:02

Official