10 Days to have new card ready

I cancelled my cheque card on 7 November and ordered a new one on 8 November. They said it will take 3 -5 days to deliver to the branch. I was told to wait for an sms. After many emails i was told to go to the branch on 18 November to collect. On arrival at the branch my card could not be handed to me as it was never \Acknowledged"by the branch. They then had to first acknowledge receipt. I then immediately received the sms.<br> <br> When i looked at the envelope I saw the card was \""manufactured\"" on 9 November and delivered to Melville branch on 11 November. Due to the fact that the branch never acknowledged the receipt of my card I had to wait an extra week and could only collect on 20 November - 9 days after it was delivered to the branch.<br> <br> They should go an learn from [URL Removed] how do do logistics properly.<br> <br> I would like to be informed what the investigations show as to how they can be so useless. Either someone needs training or the management must be replaced"""