1 reviews | Active since Apr 2014
1 week later and STILL NO SOLUTION. LAST NATIONAL BAN****
A week later and there is STILL no resolution. HIGHLY ANNOYED!!!! I have called all possible numbers, multiple times, logged a complaint, followed the necessary protocol to receive "this has been escalated". Ref: ********** NF. An apology without action is extremely unprofessional and undermines the whole point of an apology!
Issue is, it has been a week and i am not able to access my online banking profile. Neither through my laptop nor through the FNB App. Every time I login i receive an error message stating: "no data returned from request."
My life has been frozen for the past week as I waited for FNB to revert. Currently filling out paper work to move all my money out! This is beyond disrespectful of my time and my money!
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***