1 reviews | Active since Nov 2010
1 Transaction goes off my account twice and now I have no money left!
On 25/08/2017 I paid for a cellphone repair and the money went off my account without problem but then the same amount goes off about an hour later.
Went to the branch and said I needed to fill in a form and it will take 7 working days for a refund.
So now my account is near empty and I have to wait 7 days for them to refund me money that they mistakenly took off my account. The manager took my phone number at Pretoria Gezina branch and would try and find out if the process can be sped up, still haven't even heard anything from that guy - Some manager you have there representing the Gezina branch.
I now need that money urgently and I will be missing out on a very good deal which could save me about R15000 this year. So I think I might have to sue FNB for damages because they obviously don't care and this was completely their fault.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)