1 star, is there a lower one?

Myself: Asked for access to my ewallet account (I have a current account), could not do it. Had to download the FNB app. Instructions emailed to me did not work. Went to the branch at Woodmead. The App crashed 4 times. Transactions on ewallet emailed to me. I had R700 in the ewallet account and could only get the funds by paying R20 from my current account to the ewallet account. Took me 4 days. *120*277# and *130*277# would not work My friend: Had R3000 ****** April 2023 at the ATM in Kyalami Corner with collusion. Have been run around. Asked for viewing of the video. Told to get Case number. Got case number. Footage was overwritten even though FNB knew it was evidence of a ******** act. Complaint to FNB at ***, last heard from them 2024/01/03