CM
Craig M

1 reviews | Active since Oct 2012

02 Mar 2015, 12:44

1 month to activate a business account

Since opening my business account at the end of January I have still managed to activate it. Numerous email have been received by myself on which I responded with the correct documents attached to be told on the 25 February they have not received any emails from me. I then took all the documents to a branch to be scanned which took place on the 26 February and after probably 15 phones calls from myself to FNB my bank account is still not active.<br> <br> I have sent letters, my case has been escalated with numerous reference numbers but to no avail. Tried again today to call in now they having technical difficulties. This is a joke that such a reputable business cannot even get this resolved which is busy costing me loss in revenue and countless call costs. Maybe I should try ABSA or Nedbank to see if they are interested in my business.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2015, 13:07
Official
Hello craigmortassagne,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 636281.

Regards
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