1 Month process to activate FlexiBond!!

I've never had a bad experience since switching to FNB until now... How hard can it be to load/activate a flexibond? I am not asking for an overdraft of a million dollars!!!<br> <br> A month ago I submitted all documentation for a flexi bond to be activated on my existing home loans (2 of them), so I can access the prepaid amounts available. I had to call them 2 weeks later (despite being promised an answer within 3 days) to remind them of my application. 2 days later It was still not resolved, my banker had to push for an answer and I was asked to submit some further docs (form 17.something). Submitted immediately and now I'm still waiting.<br> What can be so hard to give feedback and ensure that I'm satisfied with my query... It doesn't help that I'm a private wealth client either - seriously ****ed off!!!