1 Month Later- STILL NO HELP!

I am so livid as I write this! This is my second complaint in one week and 10million call to FNB with the last month and I can't get any help!! This is totally confusing to me as to how no one in all your consultants can't help me with activation of my account! My accounts are still frozen after the matter has been resolve. My medical aid debit order can't run cause there is a hold on y account and I need to go back on treatment for my cancer! I had to leave hospital cause my debit order didn't go through cause my account has been deactivated for a month I don't understand what else need to be said at this stage! I can't get hold of the consultant who was helping me since yesterday afternoon. All I want is for my account to be activated so I can go back to hospital! How hard could that be after a month of not getting any help! Please activate my account so my debit order can run and I can go back to my treatment!