1 reviews | Active since Jul 2018
1 month for a card renewal?
Poor experience in getting a new card from the bank. My wife's card (that is connected to my account) expired end of June. I app**** for a renewal via FNB app, which was approved. After no one got hold of me to verify any sort of details i decided to go in-store on the 9th of June to see how I can speed up the process, they verified that it has been ordered and they will call me for delivery info. 11th of June I got hold of an agent via 'my service suite' in FNB app to see why no one had called me. They sent a request to the card division and said someone will call me. No call.
17th July i connect on 'my service suite' again, they say the card should be delievered in 3-4 working days (they dont even know where its going because they have never verified my address) Agent forwards me a number to call for delivery, I call, verify address and I am told the card will be here in 3-4 working days.
today is the 26th of July, no card, no calls, nothing. As a private client I would expect a standard service.
Good day Brent Swart,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Brent Swart,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)