1 MONTH and still waiting

Today is the 15th of October 2020. I app**** to switch from ABSA to FNB on the 22nd of September 2020...it has been almost a month and still have not yet received my promised card and courier phone call. No activation. Nothing. The lady whom works remotely also ignores my emails and has not phoned me at all as yet to explain why this application is taking over a MONTH! I have received all agreements and told her that I have all my documentation ready for when the courier guy will drop off my card and I can actually get my salary paid in this month...but does not look like that will happen.

Last time I app**** it took them 3 days to send a card to me .... that was about 7 years back...what happened FNB?

FNB email: *** SUBJECT REFERENCE: Customer Agreement: [MISS HELEN DE-MUNNIK]-REF: [***]

kind regards Helen