1 month, 5 days to open business account and I still don't have access to an account

Good day,

Today marks 1 month and 5 days since I app**** on FNB Online for a Business banking account and I still don't have access to the account. I received banking details and all on the 16th of July and provided everything which was needed from my end. Since beginning of August I had been trading and have sent quotations and invoices to clients and have not been able to receive any of my payments.

Two weeks ago on the 9th of August, I sent a complaint to HelloPeter and it was later followed up on, I was promised that the matter was going to be quickly attended to, that did not happen. This is so far the worst banking experience. The only reason why I am still pursuing this is so I can receive my payments.

I was asked to submit a KYC document twice, I had to send a complaint to HelloPeter to find out that there was a document I should have been sent to fill in and return. It takes a week for the team to respond to anything that has been sent to them.

This, is really appalling. It clearly seems like the team does not know what they are doing. Utter incompetence.